RESUME
'Your Right Hand' Virtual Support Specialist
I am Your Right Hand assistant. More than 10 years of virtually managing daily corporate office operations including basic bookkeeping, customer support, office management, human resources and administrative staff. I am authorized to work in the U.S. for any employer.
WORK EXPERIENCE
Virtual Support Specialist | YRH Services | July 2007 to Present
Video Editor, Executive Support Specialist, Virtual Receptionist, Email Sales, Bookkeeping, Invoicing, Scheduling, Calendar Management, HR Coordinator, Chat/Email Support, Content selection and management, Managing emails and online faxes, Transcription, Managing/updating social media pages, Data entry, QA testing and Internet research. Highly proficient in Quickbooks, Microsoft Word, Excel, PowerPoint, Outlook, Open Office, Google Docs, G Suite, Adobe Connect, Dropbox and Cloud based systems.
Executive Assistant / Office Manager | EFW | March 2018 to March 2020
Managed CEO's calendar and live coaching schedules. Provided administrative support, including filing, paperwork, onboarding and other administration tasks. Processed payments for contractors and vendors by collecting their invoices and timesheets, verifying work hours, issuing deductions and updating payroll records regularly. Ensured employees and new hires have access to systems and processes, basic troubleshooting, and technical support. Communicated with the leadership team regarding the requirements and improvement of office facilities. Managed various Customer Service activities. Created and processed contracts via DocuSign. Communicated with team members via Slack and Facebook Messenger. Uploaded and Organized Membership Site Content to Simplero. Worked closely with the CEO and COO on many aspects of the business.
Director of Administration | The Adventure Club | January 2012 to June 2013
Office Administrator | The Adventure Club | August 2008 to January 2012
Improved company's competitive market position by implementing online registration process, creating new company logo and creating, designing and maintaining new website. Manage the overall daily office operations. Plan, organize, manage and oversee the activities and operations of the Human Resources Department including Customer Service, Office Administration and Information Technology. Provides executive administrative support, collaborate with other departments to improve processes, policies, employee performance, and morale. Responsible for scheduling, recruitment, benefits, payroll, training and development, and performance evaluations.
Project Coordinator | Stivers Staffing | February 2007 to August 2008
Coordinated administrative support for Capital Projects. Liaised with internal departments, and outside agencies including, City, State, Architects, Engineers, Consultants, and General Contractors. Managed and organized architectural drawings. Knowledge of OCE Scanner.
Maintenance Administrator | AT&T | June 2000 to November 2006
Troubleshoot and processed customer complaints at Executive Appeals level in order to meet deadlines, sometimes under pressure and time constraints. Performed various clerical tasks, such as typing, filing, ordering supplies, time reporting, and operated general office equipment. Performed various tests, interpreted results and recommended action based on customer equipment, trouble description, trouble history and customer contact.
PERSONAL QUALIFICATIONS
Non-Smoker Non-Drinker College Educated
Self-Motivated Team Player Dependable
Family-Oriented Flexible Work Hours Paypal User
EDUCATION
Sociology | Chicago State University | Chicago, IL
AAS in Business Administration | Robert Morris College | Chicago, IL
SKILLS
Video Editor (6 years), Virtual Assistant (10+ years), Office Administration (10+ years), Customer Service (10+ years), Computer Skills (10+ years), Multitasking (10+ years), Management (4 years), Recruiting (3 years), Call Center (6 years), Microsoft Office (7 years), Office Equipment (10+ years), Retail (2 years), Data Entry (5 years), Digital Media (5 years), Social Media Management (2 years), Transcription (Less than 1 year), SEO (Less than 1 year)
WORK EXPERIENCE
Virtual Support Specialist | YRH Services | July 2007 to Present
Video Editor, Executive Support Specialist, Virtual Receptionist, Email Sales, Bookkeeping, Invoicing, Scheduling, Calendar Management, HR Coordinator, Chat/Email Support, Content selection and management, Managing emails and online faxes, Transcription, Managing/updating social media pages, Data entry, QA testing and Internet research. Highly proficient in Quickbooks, Microsoft Word, Excel, PowerPoint, Outlook, Open Office, Google Docs, G Suite, Adobe Connect, Dropbox and Cloud based systems.
Executive Assistant / Office Manager | EFW | March 2018 to March 2020
Managed CEO's calendar and live coaching schedules. Provided administrative support, including filing, paperwork, onboarding and other administration tasks. Processed payments for contractors and vendors by collecting their invoices and timesheets, verifying work hours, issuing deductions and updating payroll records regularly. Ensured employees and new hires have access to systems and processes, basic troubleshooting, and technical support. Communicated with the leadership team regarding the requirements and improvement of office facilities. Managed various Customer Service activities. Created and processed contracts via DocuSign. Communicated with team members via Slack and Facebook Messenger. Uploaded and Organized Membership Site Content to Simplero. Worked closely with the CEO and COO on many aspects of the business.
Director of Administration | The Adventure Club | January 2012 to June 2013
Office Administrator | The Adventure Club | August 2008 to January 2012
Improved company's competitive market position by implementing online registration process, creating new company logo and creating, designing and maintaining new website. Manage the overall daily office operations. Plan, organize, manage and oversee the activities and operations of the Human Resources Department including Customer Service, Office Administration and Information Technology. Provides executive administrative support, collaborate with other departments to improve processes, policies, employee performance, and morale. Responsible for scheduling, recruitment, benefits, payroll, training and development, and performance evaluations.
Project Coordinator | Stivers Staffing | February 2007 to August 2008
Coordinated administrative support for Capital Projects. Liaised with internal departments, and outside agencies including, City, State, Architects, Engineers, Consultants, and General Contractors. Managed and organized architectural drawings. Knowledge of OCE Scanner.
Maintenance Administrator | AT&T | June 2000 to November 2006
Troubleshoot and processed customer complaints at Executive Appeals level in order to meet deadlines, sometimes under pressure and time constraints. Performed various clerical tasks, such as typing, filing, ordering supplies, time reporting, and operated general office equipment. Performed various tests, interpreted results and recommended action based on customer equipment, trouble description, trouble history and customer contact.
PERSONAL QUALIFICATIONS
Non-Smoker Non-Drinker College Educated
Self-Motivated Team Player Dependable
Family-Oriented Flexible Work Hours Paypal User
EDUCATION
Sociology | Chicago State University | Chicago, IL
AAS in Business Administration | Robert Morris College | Chicago, IL
SKILLS
Video Editor (6 years), Virtual Assistant (10+ years), Office Administration (10+ years), Customer Service (10+ years), Computer Skills (10+ years), Multitasking (10+ years), Management (4 years), Recruiting (3 years), Call Center (6 years), Microsoft Office (7 years), Office Equipment (10+ years), Retail (2 years), Data Entry (5 years), Digital Media (5 years), Social Media Management (2 years), Transcription (Less than 1 year), SEO (Less than 1 year)