RESUME
'Your Right Hand' Virtual Support Specialist
I am Serena, Your Right Hand Executive Assistant. I have more than 10 years of virtually managing daily corporate office operations including bookkeeping, tech support, office management, human resources and administrative staff. Benefits of working with me.
WORK EXPERIENCE
Accounts Receivable Specialist | iPEC Coaching | August 2021 to Present
Manage accounts receivable by processing payments, creating invoices, and ensuring timely payment from students. Manage and track customer billing and payment information using various software tools, including NetSuite, Authorize.net and Stripe. Work closely with other departments to ensure proper invoicing and billing procedures are in place and adhered to. Collaborate with sales and customer service teams to resolve customer issues and disputes related to payments or billing. Use Hubspot, Keap, Infusionsoft, Shopify, Microsoft, and G-Suite apps to manage customer information and communicate with students. Assist with month-end close processes, including reconciling accounts receivable and preparing reports for management. Develop and maintain documentation of accounts receivable policies and procedures.
Virtual Support Specialist | YRH Services | July 2007 to Present
Director of Administration | Before and After School Program | August 2008 to June 2013
Improved company's competitive market position by implementing online registration process, creating new company logo and creating, designing and maintaining new website. Manage the overall daily office operations. Plan, organize, manage and oversee the activities and operations of the Human Resources Department including Customer Service, Office Administration and Information Technology. Provides executive administrative support, collaborate with other departments to improve processes, policies, employee performance, and morale. Responsible for scheduling, recruitment, benefits, payroll, training and development, and performance evaluations.
Maintenance Administrator | Telecommunications Company | June 2000 to August 2008
Troubleshoot and processed customer complaints at Executive Appeals level in order to meet deadlines, sometimes under pressure and time constraints. Performed various clerical tasks, such as typing, filing, ordering supplies, time reporting, and operated general office equipment. Performed various tests, interpreted results and recommended action based on customer equipment, trouble description, trouble history and customer contact.
EDUCATION
Sociology | Chicago State University | Chicago, IL
AAS in Business Administration | Robert Morris College | Chicago, IL
Legal Secretarial | Robert Morris College | Chicago, IL
PROFESSIONAL SKILLS
Accounts Receivable Management, Invoicing and Payment Processing, Customer Service, Financial Data Analysis, Attention to Detail, Communication and Interpersonal Skills, Problem-solving and Conflict Resolution, Collaboration and Teamwork, Time Management and Prioritization, Documentation and Record-keeping
WORK EXPERIENCE
Accounts Receivable Specialist | iPEC Coaching | August 2021 to Present
Manage accounts receivable by processing payments, creating invoices, and ensuring timely payment from students. Manage and track customer billing and payment information using various software tools, including NetSuite, Authorize.net and Stripe. Work closely with other departments to ensure proper invoicing and billing procedures are in place and adhered to. Collaborate with sales and customer service teams to resolve customer issues and disputes related to payments or billing. Use Hubspot, Keap, Infusionsoft, Shopify, Microsoft, and G-Suite apps to manage customer information and communicate with students. Assist with month-end close processes, including reconciling accounts receivable and preparing reports for management. Develop and maintain documentation of accounts receivable policies and procedures.
Virtual Support Specialist | YRH Services | July 2007 to Present
- Executive Office Manager for Relationship Coach: Managed CEO's calendar and live coaching schedules. Provided administrative support, including filing, paperwork, onboarding and other administration tasks. Processed payments for contractors and vendors by collecting their invoices and timesheets, verifying work hours, issuing deductions and updating payroll records regularly. Ensured employees and new hires have access to systems and processes, basic troubleshooting, and technical support. Communicated with the leadership team regarding the requirements and improvement of office facilities. Managed various Customer Service activities. Created and processed contracts via DocuSign. Communicated with team members via Slack and Facebook Messenger. Uploaded and Organized Membership Site Content to Simplero. Worked closely with the CEO and COO on many aspects of the business.
- Project Coordinator for Construction Company: Coordinated administrative support for Capital Projects. Liaised with internal departments, and outside agencies including, City, State, Architects, Engineers, Consultants, and General Contractors. Managed and organized architectural drawings. Knowledge of OCE Scanner.
- Virtual Assistant: Bookkeeping, Invoicing, Scheduling, Calendar Management, HR Coordinator, Chat/Email Support, Content selection and management.
Director of Administration | Before and After School Program | August 2008 to June 2013
Improved company's competitive market position by implementing online registration process, creating new company logo and creating, designing and maintaining new website. Manage the overall daily office operations. Plan, organize, manage and oversee the activities and operations of the Human Resources Department including Customer Service, Office Administration and Information Technology. Provides executive administrative support, collaborate with other departments to improve processes, policies, employee performance, and morale. Responsible for scheduling, recruitment, benefits, payroll, training and development, and performance evaluations.
Maintenance Administrator | Telecommunications Company | June 2000 to August 2008
Troubleshoot and processed customer complaints at Executive Appeals level in order to meet deadlines, sometimes under pressure and time constraints. Performed various clerical tasks, such as typing, filing, ordering supplies, time reporting, and operated general office equipment. Performed various tests, interpreted results and recommended action based on customer equipment, trouble description, trouble history and customer contact.
EDUCATION
Sociology | Chicago State University | Chicago, IL
AAS in Business Administration | Robert Morris College | Chicago, IL
Legal Secretarial | Robert Morris College | Chicago, IL
PROFESSIONAL SKILLS
Accounts Receivable Management, Invoicing and Payment Processing, Customer Service, Financial Data Analysis, Attention to Detail, Communication and Interpersonal Skills, Problem-solving and Conflict Resolution, Collaboration and Teamwork, Time Management and Prioritization, Documentation and Record-keeping